Pilot Memorandum of Understanding

A no-cost early-access period (90 days unless extended in writing) during which Customer can use the TalentOS platform to run their recruiting operations. Customer pays nothing during the pilot. TalentOS commits no SLA. Both sides are evaluating fit.

See the full Privacy Notice and Data Processing Agreement. Headline commitments:

• Customer owns its data; TalentOS is a processor only
• Sub-processors: Anthropic, Vercel, Upstash; conditionally Resend + Sentry when activated. Full list on DPA page.
• Records held in EU + US edge regions; encryption at rest + in transit
• Export + delete on demand, no support ticket required, from /account

The platform is offered “as-is” during the pilot. TalentOS makes no warranty of uptime, feature stability, or data durability beyond the explicit commitments in the DPA. Customer should export data periodically as a backup.

At any point before the pilot ends, Customer may convert to a paid plan. Pricing will be agreed in writing. The pilot tenant and all data carry forward — no migration, no downtime. If no conversion is agreed by end of pilot, the relationship terminates and Customer should export + delete their data (Customer can do both self-serve from /account).

Either party may terminate this pilot at any time, for any reason, on 7 days' written notice (or 0 days for cause). On termination Customer should export data via /account and trigger tenant delete. TalentOS retains anonymised audit logs for compliance.

Both parties will keep each other's non-public information confidential. This isn't a separate NDA — if you need that, ask and we'll send a standard mutual NDA. Pilot customer-list usage by TalentOS for marketing (with Customer review) is the only exception (see “What TalentOS asks”).

TalentOS's aggregate liability arising from the pilot is capped at zero. The platform is free during the pilot and offered without warranty. Final paid-tier commercial terms will negotiate a real liability cap.

This MOU is governed by the laws of England and Wales — chosen as a globally-neutral commercial-law venue regardless of where Customer or its data subjects are located. The full terms (including dispute resolution + optional LCIA arbitration for enterprise disputes over USD 50,000) are at /terms. Choice of English law does not displace local data-protection law (NDPR, GDPR, CCPA, POPIA, LGPD, etc.) — Customer's obligations under their home jurisdiction remain with Customer.

This MOU is effective when both parties countersign. Signatures can be electronic (DocuSign, HelloSign, plain email confirmation).