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TalentOS

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Terms of Service

Effective: 2026-05-19 · Version 1.0

These terms govern the early-access pilot period. A master subscription agreement supersedes these terms upon transition to a paid plan.

The pilot period

TalentOS is offered as an early-access pilot. We make no warranty of uptime, feature stability, or data durability beyond the explicit terms below. Sensitive production data should be backed up via the export endpoint at /account.

Acceptable use

  • Use TalentOS only for legitimate recruitment activities within your organisation
  • Do not upload content that infringes third-party rights or contains illegal material
  • Do not attempt to reverse-engineer, probe, or otherwise breach the platform's security boundaries
  • Do not use TalentOS to discriminate against candidates on any protected characteristic. The platform's audit trail records every action.
  • Do not impersonate other users, tenants, or candidates

Your data

You retain ownership of all data your tenant uploads or generates. We process it on your behalf to deliver the service. Your privacy obligations to your end users (employees, candidates) under NDPR, GDPR, and applicable local law remain yours. See the Privacy Notice for our processor commitments.

AI-generated content

TalentOS uses Anthropic's Claude models to generate job descriptions, screening summaries, interview questions, outreach drafts, and similar artefacts. Generated content is your responsibility to review before sending or publishing externally. Hallucinated facts, biased phrasing, or inappropriate suggestions remain your liability under the EU AI Act and local employment law.

Availability

We target best-effort availability during the pilot. There is no SLA. We may take the service down for maintenance, security response, or service-provider events with or without notice.

Termination

Either party may terminate the pilot relationship at any time. Upon termination, the tenant administrator should:
  1. Export tenant data via /account
  2. Trigger tenant deletion via the same page (right-to-erasure)
We retain the audit trail of platform events for compliance purposes per the Privacy Notice.

Liability

During the pilot, our aggregate liability for any claim arising from your use of TalentOS is capped at zero. Final terms will negotiate a commercial cap. This pilot is offered as-is, without warranty of any kind, express or implied.

Changes

We may update these terms during the pilot. Material changes will be notified to your tenant administrator's email at least 7 days before they take effect.

Governing law + dispute resolution

These pilot terms are governed by the laws of England and Wales, without regard to conflict-of-law principles. Both parties submit to the exclusive jurisdiction of the courts of England and Wales for any dispute arising out of or relating to these terms, subject to the arbitration clause below.

We picked English law because it's commercially neutral, widely respected internationally, and well-precedented for SaaS disputes. It works whether the customer is in Lagos, London, Nairobi, New York, São Paulo, Singapore, or Sydney.

Optional arbitration (recommended for enterprise)

For commercial disputes exceeding USD 50,000 in claim value, either party may elect to refer the dispute to confidential arbitration administered by the London Court of International Arbitration (LCIA) under the LCIA Rules then in force. Seat of arbitration: London. Language: English. Tribunal: one arbitrator unless the dispute exceeds USD 1,000,000, in which case three.

Nothing in this clause prevents either party from seeking urgent injunctive relief (e.g. for confidentiality breach or IP misuse) in any court of competent jurisdiction.

Regional data-protection law still applies

Choice of English law for contractual disputes does not displace mandatory local data-protection law. Customer remains the data controller and is responsible for compliance with the laws applicable to its data subjects — including NDPR (Nigeria), GDPR (EU/UK), CCPA/CPRA (California), POPIA (South Africa), LGPD (Brazil), PIPEDA (Canada), the Data Protection Act 2018 (UK), and any other applicable regime. See the Privacy Notice and DPA.

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